Sound Healing International (SHI)

28.10.2026

This Privacy Policy explains how Sound Healing International (“SHI”, “we”, “us”) collects and uses personal information through www.soundhealinginternational.com and when you enquire about, purchase or participate in our trainings, events and products.
 

1. Who is responsible for your information?

The data controller is:

Federica Rogani, operating as Sound Healing International
Masseria Torre Luciana (Sew Retreat Center)
Strada Vicinale La Fica
73010 San Pietro in Lama, LE, Italy

Email: info@soundhealinginternational.com

Please contact us using these details for privacy questions or requests concerning your personal information.
 

2. Information we collect

Depending on how you interact with SHI, we collect:

• Contact information: your name, email address, telephone number and address.

• Booking and purchase information: training dates, accommodation choices, room-sharing requests, products ordered, payments, balances outstanding and relevant correspondence.

• Dietary information: dietary requirements and allergies you choose to disclose.

• Communication preferences: your choices about newsletters, photography, filming and participant communications.

• Images and recordings: photographs, video and audio recordings where the relevant permission has been obtained.

• Website information: IP address, browser and device information, website activity and cookie preferences, depending on the tools enabled and your choices.
   

Payment providers process the payment details you enter through their secure checkout. SHI receives information needed to administer the transaction, such as payment status, transaction references and any limited payment details made available by the provider.

Please share another person’s information, including a room-sharing companion’s name, only where you have permission to do so.
 

3. Why we use information and our legal bases

• Responding to enquiries and helping you arrange a booking.

• Steps requested before entering a contract; legitimate interests in responding to general enquiries

• Managing purchases, accommodation, payments, training participation and certification.

• Performance of our contract with you

• Sending confirmations, balance reminders and essential training information

• Performance of our contract with you

• Maintaining accounting and other legally required records

• Compliance with legal obligations

• Managing complaints, protecting our services and establishing or defending legal claims

• Legitimate interests in operating and protecting SHI

• Sending optional newsletters and promotional emails

• Using identifiable photographs, videos or audio for promotion

• Providing an optional participant WhatsApp group or sharing participant photographs

• Processing allergy or dietary information that reveals health or religious information

• Your explicit consent under Article 9 GDPR, alongside consent under Article 6

• Where we rely on legitimate interests, we consider the purpose, necessity and impact on your rights.
   

4. Dietary requirements and allergies

We request dietary information to help arrange appropriate catering.

Relevant SHI teachers may access this information. We share only the details necessary for meal preparation and participant safety with relevant venue staff and caterers.

Providing this information is optional. If you choose to withhold or withdraw it, we may be unable to arrange your requested dietary provision.

Please contact us privately about allergies. Avoid posting sensitive information in participant group chats.
 

5. Live brain scan demonstrations

Some trainings include a live demonstration involving a volunteer, observed by the group.

Participation is optional. Before taking part, the volunteer will receive separate information explaining the demonstration, what is measured, who is responsible, who can view the results and whether the equipment stores any information.

Where the readings reveal health information, we will obtain explicit consent for their collection and display during the demonstration.

SHI does not retain a separate participant scan record. However, with separate explicit consent, photographs or videos showing the demonstration or scan display may be retained for promotion.

Consent to participate does not automatically include consent to recording or publication. We will explain the proposed promotional use before seeking permission and take steps to remove names and other identifying details from scan displays.

Any proposed research use would require separate information and an appropriate legal basis before it begins.
 

6. Photography, video and shared photographs

With your consent, we may use identifiable photographs, videos or audio recordings on:

• Our website and social media.

• Paid advertisements.

• Email marketing and other SHI promotional materials.

Your choice does not affect your ability to book or attend. You can decline promotional filming and photography or withdraw consent by emailing us.

Following withdrawal, we will stop new uses and remove material from channels under our control where consent was the basis for publication. We will explain any practical limits concerning printed materials already distributed or copies independently shared by others. Withdrawal does not affect processing that was lawful before consent was withdrawn.
 

For Puglia trainings, selected photographs may also be shared through a participant folder. We will obtain permission for this sharing separately from public promotional use.

Participants may download shared photographs. We ask them to respect other people’s privacy and obtain permission before publishing identifiable images of fellow participants.
 

7. WhatsApp participant groups

We may invite you to an optional WhatsApp group for training arrangements and participant communication.

Before joining, please be aware that your telephone number, messages and, depending on your settings, profile information may be visible to other members.

Essential booking information can be provided by email if you choose to remain outside the group. Group membership does not constitute consent to marketing or public use of your messages and photographs.

WhatsApp processes information under its own privacy terms.
 

8. Who receives your information?

We give authorised SHI teachers and administrators access to information relevant to their responsibilities.

We also use service providers and other recipients where necessary, including:

• Wix, for website hosting, forms, bookings, store functions and related administration.

• Payment providers connected to our checkout and payment links.

• Email, document-storage and participant-folder providers.

• WhatsApp, where you choose to use participant groups.

• Venue staff and caterers, limited to information necessary for their services.

• Scientific contributors, for information necessary to conduct an agreed demonstration.

• Accountants, professional advisers and public authorities where required.
   

Providers may act as processors on our instructions or as independent controllers for their own activities. Their respective privacy notices explain those activities.

We do not sell your personal information.
 

9. How long we keep information

Enquiries that do not lead to a booking
Up to 12 months after the last meaningful contact unless signed up to any newsletter

Routine booking and participant correspondence
Up to 24 months after completion of the training or resolution of the booking
 

Allergies and dietary information
Delete within 30 days after the training, unless necessary for a specific incident or legal claim
 

Accounting, invoices and transaction records
For the applicable statutory retention periods, including necessary extensions for audits or legal proceedings
 

Minimal certification records
While needed to verify certificates issued by SHI, with an annual review of necessity
 

Newsletter information
Until consent is withdrawn, with an annual review of inactive contacts
 

Promotional photographs and recordings
Up to ten years from creation, with earlier removal following withdrawal where applicable; obtain fresh permission for continued consent-based use beyond this period
 

SHI-managed participant photograph folders
Access for up to 12 months after the training
 

SHI’s routine WhatsApp group records
Close the group and delete SHI-controlled routine records within three months after the training
 

Necessary records of consent, withdrawal and marketing suppression may be retained to demonstrate compliance and respect your choices.
 

We retain particular records longer where necessary for a legal obligation, complaint or claim, with access restricted accordingly.
Copies held independently by participants or external platforms are subject to their own controls.

Website logs and cookie retention depend on the specific tools used and are described in the Cookie Policy.
 

10. International transfers

Our service providers may process information outside the European Economic Area.

Where this happens, we use an applicable lawful transfer mechanism, such as a European Commission adequacy decision or Standard Contractual Clauses with additional safeguards where necessary.

Wix publishes information about its international processing and safeguards. WhatsApp describes its international processing in its privacy policy. You can contact us for details of the safeguards relevant to your information and how to obtain a copy.
 

11. Cookies and tracking

Our website uses cookies and similar technologies for functions such as security, checkout and remembering your preferences.

Where enabled, optional analytics, advertising or other tracking requiring consent will operate only after you give permission. You can manage or withdraw these choices through the website’s cookie settings.

Our Cookie Policy provides details of the tools, purposes, providers and retention periods.
 

12. Your rights

Subject to the applicable conditions, you may request:

• Access to your personal information.

• Correction of inaccurate information.

• Deletion of information.

• Restriction of processing.

• Portability of information processed automatically on the basis of consent or contract.

• An objection to processing based on legitimate interests.

• Withdrawal of consent at any time.
   

You may object to direct marketing at any time. You can unsubscribe through the link in our marketing emails or contact us.
 

We generally respond within one month. If a lawful extension is necessary because of the complexity or number of requests, we will explain this within that first month. We may request proportionate information to verify your identity.

You may complain to the Garante per la protezione dei dati personali, Italy’s data protection authority, at www.garanteprivacy.it, or to another competent supervisory authority, including in the EEA country where you live or work.
 

13. Required information and optional choices

Certain contact, booking and payment details are necessary to process your purchase and deliver the services. Without them, we may be unable to complete the booking.

Marketing, promotional media consent and WhatsApp group participation are optional.

SHI does not make solely automated decisions about you that produce legal or similarly significant effects. Payment providers may perform their own fraud or eligibility checks as described in their notices.
 

14. Security and age requirements

We use proportionate technical and organisational measures to protect information, including limiting access to people and providers who need it.

Our trainings and bookings are intended for adults aged 18 and over. If we discover that we have collected a child’s information inappropriately, we will investigate and take appropriate action.

15. Changes to this policy

We review this policy when our services or data practices change. The effective date will appear at the top. We will provide further notice or seek fresh consent where required.

Privacy contact: info@soundhealinginternational.com